Last updated: 21 October 2026
We want you to be happy with your purchase from Flip Trading Co. This policy explains how cancellations, returns and refunds are handled. Nothing in this policy affects your statutory rights under UK consumer law.
Cancelling an online order
If you are a consumer purchasing online, you will normally have the right to cancel your order from the time you place it until 14 days after you receive your goods, subject to certain legal exceptions.
If you wish to cancel, please email enquiries@shop.fliptradingco.co.uk with your order details.
After telling us that you wish to cancel, you normally have a further 14 days to return the goods.
Returns
Unless an exception applies, eligible items can be returned following cancellation of your online order.
You are entitled to inspect an item as you would reasonably be able to do in a shop. If an item has been handled beyond what is necessary to establish its nature, characteristics and functioning, we may be entitled to make an appropriate deduction from the refund where permitted by law.
Where an item was sold as pre-owned, signs of wear, marks or other characteristics that were clearly described or shown in the product listing before purchase are not treated as faults simply because the item is not in new condition.
Faulty, damaged or incorrectly described items
Goods sold by Flip Trading Co must be as described, of satisfactory quality and fit for purpose where required by UK consumer law.
If an item is faulty, damaged, not as described, or you receive the wrong item, please contact us as soon as possible at enquiries@shop.fliptradingco.co.uk.
Your statutory rights may include the right to reject qualifying faulty goods within 30 days and receive a refund, as well as rights to repair, replacement or other remedies in certain circumstances.
If the problem is our responsibility, we will also deal with reasonable return costs as required by law.
Return postage for change-of-mind returns
For a return made simply because you have changed your mind under your cancellation rights, you will normally be responsible for the direct cost of returning the item unless we have stated otherwise.
Please package returned items securely. We recommend obtaining proof of postage and using an appropriate tracked service for higher-value items.
Please contact us before sending a return so that we can provide the correct return instructions and return address.
Refunds
Once a return has been received, we will inspect it and process any refund due.
Where you exercise your statutory cancellation rights, we will make the refund within the timescales required by UK consumer law. We may withhold the refund until we have received the goods back or you provide evidence that you have sent them back, where the law permits us to do so.
Refunds will normally be made using the same payment method used for the original purchase.
For eligible cancellations, the refund will include the cost of our least expensive standard delivery option where required by law. Any additional amount paid for a premium or upgraded delivery service does not have to be refunded.
Your bank or payment provider may take additional time to show the refund after we have processed it.
Exchanges
Because much of our stock consists of individual or pre-owned items, an identical replacement may not always be available.
Where an exchange is not possible, we will provide the appropriate refund or other remedy where required.
Items with return restrictions
Certain goods may be excluded from change-of-mind cancellation rights under UK law, including some personalised goods, sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed, and other legally exempt products.
This does not remove your statutory rights where goods are faulty, damaged or not as described.
Contact us
To request a cancellation, return or refund, contact:
Flip Trading Co
Email: enquiries@shop.fliptradingco.co.uk
Please include your order number, the item you wish to return and the reason for contacting us so we can deal with your request efficiently.