Last updated: 21 October 2026
Flip Trading Co (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what information we collect when you use our website, place an order or contact us, how we use that information, and your rights.
Information we collect
When you place an order, create an account, contact us or otherwise use our website, we may collect information including:
- Your name
- Billing and delivery address
- Email address
- Telephone number
- Order and purchase information
- Account information
- Communications you send to us
- Technical information such as your IP address, browser and device information
How we use your information
We use your personal information where necessary to:
- Process and fulfil your orders
- Take and manage payments
- Arrange delivery
- Send order confirmations and updates
- Handle returns, refunds and customer enquiries
- Maintain customer accounts
- Prevent fraud and protect our website
- Maintain appropriate business, accounting and transaction records
- Comply with our legal obligations
We do not sell your personal information.
Payments
Payments made through our website are processed by third-party payment providers. Depending on the payment method you choose, this may include WooPayments and its underlying payment partners, as well as payment services offered at checkout such as Klarna or Clearpay.
Payment providers may process personal and payment information in accordance with their own privacy policies. Flip Trading Co does not receive or store your full card details.
Delivery
Where necessary to fulfil your order, we may provide relevant information such as your name, delivery address and contact details to postal, courier or delivery providers.
Website hosting and service providers
We use third-party companies and services to operate our website and business. These may process information on our behalf where necessary to provide their services.
Our website is hosted using Hostinger and operates using WordPress and WooCommerce. We also use service providers for functions including email, payments, website security and order fulfilment.
Cookies
Our website uses cookies and similar technologies where necessary to operate features such as the shopping basket, checkout, customer accounts, website security and preferences.
Some optional services may also use cookies for analytics or other purposes. Where legally required, we will ask for your consent before placing non-essential cookies.
How long we keep your information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including fulfilling orders, handling customer enquiries and meeting accounting, tax and other legal obligations.
How we protect your information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.
No method of transmitting or storing information online can be guaranteed to be completely secure.
Your rights
Under UK data protection law, depending on the circumstances, you may have rights relating to your personal information, including the right to:
- Request access to information we hold about you
- Ask us to correct inaccurate information
- Ask us to delete certain information
- Ask us to restrict certain processing
- Object to certain uses of your information
- Request transfer of certain information
- Withdraw consent where processing is based on consent
You may also have the right to complain to the UK Information Commissioner’s Office (ICO) if you have concerns about how your personal information has been handled.
Contact us
If you have a question about this Privacy Policy or how we handle your personal information, contact:
Flip Trading Co
Email: enquiries@shop.fliptradingco.co.uk
Changes to this policy
We may update this Privacy Policy when our website, services or legal obligations change. The latest version will be published on this page with the updated date.